1. Introduction
This Privacy Policy explains how RU Sport Private Limited, operating under the brand name Fantage Point, collects, uses, stores and shares personal information when you visit our website, enquire about our services, make a booking or otherwise interact with us.
Our registered office is at A1/85, Janakpuri, New Delhi – 110058.
We seek to handle personal information responsibly and in accordance with applicable law.
2. Information We Collect
Depending on the services you use, we may collect your name, email address, telephone number, billing and communication details, date of birth or age where required for a booking, passport and travel-document details, nationality, travel dates and preferences, dietary or accessibility requirements, emergency contact information, information relating to other travellers included in your booking, and other information you voluntarily provide.
Payments may be processed through third-party payment gateways. We generally do not store complete card or banking credentials on our systems.
When you visit our website, we may collect technical information such as IP address, browser and device information, pages visited, website interactions, referral information and information collected through cookies or similar technologies.
3. How We Use Your Information
We may use personal information to respond to enquiries; provide quotations and proposals; process and manage bookings; arrange tickets, hospitality, accommodation and transportation; coordinate sports travel and experiences; communicate booking updates; process payments; provide customer support; handle cancellations, refunds and disputes; improve our website and services; prevent fraud and security incidents; comply with applicable legal obligations; and send marketing communications where permitted and, where required, with your consent.
4. Travel and Booking Information
Sports travel may require us to share relevant information with independent third-party service providers to fulfil a booking.
Depending on the experience, this may include event organisers, sporting bodies, ticketing and hospitality providers, hotels, airlines, transportation providers, local destination service providers, tour operators and other providers involved in delivering your booking.
For international travel, your information may be processed or transferred outside India where necessary to provide the relevant service.
We seek to share only information reasonably necessary for the relevant purpose.
5. Information About Other Travellers
If you provide us with personal information relating to another traveller, you represent that you are authorised to provide that information and, where required, have obtained the necessary consent or authority to do so.
6. Marketing Communications
Where permitted by applicable law, we may send you information about new sports experiences, upcoming events, sports travel packages, special offers, corporate hospitality opportunities and other Fantage Point services.
You may opt out of marketing communications at any time by following the unsubscribe instructions in the communication or contacting us.
You may continue to receive essential transactional or service-related communications even after opting out of marketing communications.
7. Cookies and Similar Technologies
We may use cookies and similar technologies to enable website functionality, remember preferences, understand website usage, improve website performance, measure marketing effectiveness and, where applicable, support relevant communications or advertising.
You may control certain cookies through your browser settings. Disabling certain cookies may affect website functionality.
8. Sharing of Personal Information
We do not sell your personal information.
We may share personal information with independent third-party service providers, professional advisers, technology providers, payment processors and other parties where reasonably necessary to operate our business or provide the services you request.
We may also disclose information where required by law, legal process or governmental authority, or to protect our rights, customers, employees or the public.
9. Data Security
We take reasonable technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
However, no method of electronic transmission or storage is completely secure and we cannot guarantee absolute security.
10. Data Retention
We retain personal information for as long as reasonably necessary for the purposes for which it was collected, including to provide services, maintain booking records, comply with legal and accounting obligations, resolve disputes and enforce agreements.
When personal information is no longer required, we may delete, anonymise or otherwise dispose of it in accordance with applicable law.
11. Your Rights
Subject to applicable law and its effective commencement, you may have rights relating to your personal information, including rights to request access to information we hold about you, request correction or updating of inaccurate information, request deletion where legally permitted, withdraw consent where processing is based on consent, raise concerns regarding our processing, and exercise other rights available under applicable data-protection law.
Requests may be submitted using the contact details below.
12. Children’s Privacy
Our website and services are not specifically directed at children.
Where a booking involves a minor, we may collect information necessary to provide the relevant travel or event service from the parent, legal guardian or authorised adult, in accordance with applicable law.
13. Third-Party Websites
Our website may contain links to third-party websites, including event organisers, hotels, ticketing providers, payment providers and other service providers.
We are not responsible for the privacy practices of third-party websites. We recommend reviewing their privacy policies before providing personal information.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, technology or applicable law.
The updated version will be published on this page with a revised “Last Updated” date.
15. Contact Us
For questions, requests or concerns relating to privacy and personal information, please contact:
RU Sport Private Limited
A1/85, Janakpuri
New Delhi – 110058
India
Privacy Email: [email protected]
Privacy Contact: Utkarsh Bhatla
We will endeavour to respond to privacy requests within the timelines prescribed by applicable law