1. Scope
This Cancellation & Refund Policy (“Policy”) applies to bookings made through Fantage Point, a brand operated by RU Sport Private Limited, having its registered office at A1/85, Janakpuri, New Delhi – 110058.
This Policy should be read together with our Terms of Service and the specific terms communicated to you at the time of booking.
2. General Principle
Cancellation and refund terms may differ between products because Fantage Point may arrange services from independent third-party service providers.
Where a booking contains multiple components, each component may be subject to different cancellation and refund terms.
The applicable cancellation and refund terms will be communicated before or at the time of booking wherever reasonably practicable.
3. Event Tickets and Hospitality
Sports event tickets, hospitality tickets, premium seating, boxes, suites and other event-access products may be non-cancellable and non-refundable once confirmed, particularly where Fantage Point has procured or reserved the product specifically for the customer.
Where the relevant event organiser or ticketing or hospitality provider permits a refund, credit, transfer or alternative arrangement, Fantage Point will communicate the available option.
Unless specifically stated otherwise in the Booking Confirmation, cancellation of a confirmed event ticket or hospitality booking will not automatically entitle the customer to a refund.
4. Event Date or Time Changes
Sporting fixtures and event schedules may change after booking, including due to broadcasting requirements, weather, sporting considerations, venue availability or decisions by the event organiser.
A change in event date or start time does not automatically qualify for cancellation or refund.
Where the event organiser or relevant service provider provides an alternative date, ticket, credit or refund option, Fantage Point will communicate the available option.
5. Hotels
Hotel bookings are subject to the cancellation policy of the relevant hotel or booking provider.
Where a hotel booking is refundable, the applicable refund will be processed in accordance with the hotel’s terms. Non-refundable hotel bookings will generally not be eligible for a refund.
Any hotel-specific taxes, fees or charges that are non-refundable may be deducted where applicable.
6. Flights and Transportation
Flights and other transportation arrangements are subject to the terms of the relevant airline or transportation provider.
Any refund, cancellation or credit will be governed by the applicable fare or booking conditions.
Fantage Point may assist with the cancellation or refund process but cannot guarantee a refund where the relevant service provider’s terms do not permit one. Applicable airline, provider or processing charges may be deducted from any refund.
7. Bespoke and Specially Procured Experiences
Bespoke experiences, private arrangements, specially procured tickets, meet-and-greets, corporate hospitality and other customised services may involve advance commitments to independent service providers.
Such bookings may therefore be non-refundable, either wholly or in part, once confirmed.
The specific cancellation terms will be communicated before confirmation wherever reasonably practicable.
8. Cancellation by the Customer
Cancellation requests must be submitted to Fantage Point in writing through the contact details provided in the Booking Confirmation.
The applicable refund will be determined based on the specific terms communicated at booking, the cancellation policy of each relevant service provider, the nature of the service, amounts already paid or committed, and applicable law.
The date on which Fantage Point receives the cancellation request may be relevant in determining the applicable cancellation charge.
9. Cancellation by Fantage Point or a Service Provider
If Fantage Point or a relevant service provider cancels a service, we will communicate the available options to the customer.
Depending on the circumstances, this may include an alternative service, revised date, credit, refund or another remedy offered by the relevant service provider.
Where a refund is due, the amount will generally be limited to the amount actually refundable by the relevant service provider, subject to applicable law.
10. Event Cancellation
If an event is cancelled, the refund or alternative arrangement will be governed by the policy of the event organiser, ticketing provider or hospitality provider.
Fantage Point will use reasonable efforts to facilitate any refund or alternative arrangement made available by the relevant provider.
Expenses independently incurred by the customer, including flights, hotels, visas, meals or other personal expenses, are not automatically refundable unless expressly covered by the applicable service provider or insurance policy.
11. Force Majeure
No refund or compensation will automatically arise solely because a service is affected by circumstances beyond Fantage Point’s reasonable control.
Such circumstances may include natural disasters, severe weather, pandemics, war, civil unrest, government restrictions, strikes, transport disruption, border closures, event cancellation or postponement and other force majeure events.
Where service providers offer refunds, credits or alternative arrangements, Fantage Point will communicate and facilitate those options where reasonably possible.
12. Refund Processing
Where a refund is approved, it will generally be processed to the original payment method used for the booking, unless otherwise agreed or required.
The time taken for the refund to appear in the customer’s account may depend on the payment gateway, bank or other financial institution. Third-party processing timelines are outside Fantage Point’s control.
13. Potentially Non-Refundable Components
Unless otherwise stated in writing, the following may be non-refundable once confirmed:
• Event tickets and hospitality tickets
• Special access products
• Meet-and-greet experiences
• Bespoke experiences
• Non-refundable hotel bookings
• Non-refundable airline fares
• Supplier deposits or commitments
• Booking or service fees, where disclosed as non-refundable
• Other specially procured products
The applicable non-refundable components will be communicated to the customer before confirmation wherever reasonably practicable.
14. Refund Queries
If you believe a refund has been incorrectly calculated or processed, please contact Fantage Point with your booking reference and relevant details.
We will review the matter against the applicable booking and service-provider terms and communicate the outcome.
15. Contact
Fantage Point
RU Sport Private Limited
A1/85, Janakpuri
New Delhi – 110058
India
Refund Email: [email protected]
Phone: 9727717561