1. Acceptance of Terms
These Terms of Service (“Terms”) govern your access to and use of the Fantage Point website and your purchase or use of any sports travel package, event ticket, hospitality package, sports experience or related service offered or facilitated through Fantage Point.
The website and services are operated by RU Sport Private Limited, having its registered office at A1/85, Janakpuri, New Delhi – 110058, under the brand name Fantage Point (“Fantage Point”, “we”, “us” or “our”).
By accessing our website, submitting an enquiry, making a booking or making a payment, you agree to these Terms.
2. Our Services
Fantage Point is a sports tourism and experiences company that curates and facilitates premium sporting experiences.
Our services may include sports event and match tickets; hospitality tickets, suites, boxes and premium seating; sports travel packages and itineraries; hotel and accommodation arrangements; transportation arrangements; bespoke sports tours and experiences; meet-and-greet and personality experiences; corporate hospitality and incentive travel; and other sports-related experiences offered from time to time.
The specific inclusions, exclusions, pricing, dates, ticket categories and other conditions applicable to a particular offering will be communicated at the time of booking and may form part of your Booking Confirmation.
3. Our Role and Third-Party Service Providers
Fantage Point may act as a curator, facilitator, booking agent and/or intermediary for services provided by independent third-party service providers.
Depending on the experience, services may be provided, fulfilled or facilitated by event organisers, sporting bodies, ticketing and hospitality providers, venues, hotels, airlines, transportation providers, local operators and other experience providers.
The terms and conditions of the relevant third-party service provider may apply to your booking in addition to these Terms.
Where Fantage Point is the direct provider of a particular service, we will be responsible for that service in accordance with applicable law and the specific terms communicated to you.
Nothing in these Terms represents that Fantage Point is an official partner, authorised representative or appointed agent of any particular event organiser, sporting body, club, venue, airline, hotel or other third party unless expressly stated in writing for the relevant service.
4. Bookings and Confirmation
An enquiry, quotation or proposal does not constitute a confirmed booking unless expressly stated otherwise.
A booking is confirmed only after Fantage Point has accepted the booking, the required payment or deposit has been received, and a Booking Confirmation or equivalent written confirmation has been issued.
Availability is subject to change until a booking is confirmed.
For bespoke or high-value experiences, Fantage Point may require an advance payment or deposit before arrangements are made with third-party service providers.
5. Pricing and Payment
Prices may vary depending on availability, supplier pricing, ticket category, hotel rates, foreign exchange rates, taxes, fees and other applicable charges.
The final price applicable to your booking will be the price stated in the applicable quotation, invoice or Booking Confirmation.
Payment must be made according to the payment schedule communicated by Fantage Point. Failure to make payment by the applicable deadline may result in cancellation of the booking and/or forfeiture of amounts already paid, subject to the applicable booking terms.
Applicable taxes, booking fees, transaction charges and other mandatory charges will be communicated where applicable.
6. Tickets, Hospitality and Event Experiences
Tickets and hospitality products are subject to the rules and conditions of the relevant event organiser, sporting body, club, venue, ticketing agency or hospitality provider.
These may include restrictions relating to ticket transfer, resale, identification, entry, dress code, prohibited items, age requirements and hospitality access.
You are responsible for complying with all applicable event and venue rules.
Ticket delivery timelines may vary. In some cases, tickets may only be released shortly before the event.
Unless expressly confirmed in writing, Fantage Point does not guarantee a specific seat, row, view or seating configuration.
7. Event Changes, Postponement and Cancellation
Sporting events may be postponed, rescheduled or subject to changes in date, time, venue or format. Such changes may be made by event organisers, sporting bodies, venues, broadcasters or other authorities and may occur for reasons outside Fantage Point’s control.
A change to the date or time of an event does not automatically create a right to cancel or receive a refund. The applicable refund or alternative arrangement will be governed by the relevant booking terms, supplier terms and our Cancellation & Refund Policy.
8. Travel Responsibilities
For international travel, customers are responsible for ensuring that they have all documents required for their journey, including valid passports, visas, transit visas, permits and any other required documentation.
Fantage Point may assist with information or coordination but does not guarantee the issuance of visas, permits or other government approvals.
Customers are responsible for ensuring that all information provided to Fantage Point is accurate and complete.
We strongly recommend appropriate travel insurance for all travel arrangements.
9. Cancellation and Refunds
Cancellation and refund rights depend on the nature of the booking and the suppliers involved.
Certain products, including event tickets, hospitality tickets, bespoke experiences and specially procured arrangements, may be non-refundable once confirmed.
The cancellation and refund terms applicable to your booking will be communicated at the time of booking and are further governed by our Cancellation & Refund Policy.
Where a third-party service provider’s cancellation policy applies, any refund will be subject to the amount actually refundable by that provider, after applicable charges and deductions.
10. Force Majeure
Fantage Point shall not be responsible for delays, cancellations or inability to perform its obligations resulting from circumstances beyond its reasonable control.
These may include natural disasters, severe weather, pandemics, war, civil unrest, government restrictions, strikes, transport disruption, border closures, venue closures, sporting body decisions, event cancellation or postponement and other circumstances beyond reasonable control.
We will use reasonable efforts to assist customers in identifying available alternatives, credits or refunds from relevant service providers.
11. Website and Intellectual Property
We endeavour to keep website information accurate and current. However, event schedules, availability, pricing, ticket categories, imagery and other information may change.
Fantage Point reserves the right to correct errors and update or modify website content from time to time.
The Fantage Point name, logo, branding, website design, text, graphics, photographs, videos and other original content are owned by or licensed to RU Sport Private Limited. You may not reproduce, distribute or commercially exploit such content without prior written permission.
Third-party names, logos, event names and trademarks remain the property of their respective owners.
12. Limitation of Liability
To the maximum extent permitted by applicable law, Fantage Point shall not be liable for indirect, incidental or consequential losses arising from circumstances outside our reasonable control or from the acts or omissions of independent third-party service providers.
This includes, where applicable, losses arising from flight disruption, visa refusal, event postponement or cancellation, changes to sporting fixtures, weather, venue restrictions, hotel or service-provider issues, or loss of personal belongings.
Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited.
13. Governing Law and Jurisdiction
These Terms shall be governed by the laws of India.
Subject to applicable consumer protection laws and any mandatory jurisdiction applicable to a customer, courts in New Delhi, India shall have jurisdiction over disputes arising from these Terms or the services provided by Fantage Point.
14. Grievance Redressal
For any complaint or grievance relating to our services, please contact:
Grievance Officer: Utkarsh Bhatla
Email: [email protected]
Address: RU Sport Private Limited, A1/85, Janakpuri, New Delhi – 110058
Phone: 9727717561
We will endeavour to address grievances within the timelines prescribed by applicable law.
15. Contact
Fantage Point
RU Sport Private Limited
A1/85, Janakpuri
New Delhi – 110058
India
Email: [email protected]
Phone: 9727717561